Job Actions

Job Information

Assistant Field Service Dispatcher
Category: Other
  • Your pay will be discussed at your interview
  • Ziegler CAT has an opening for a full-time Assistant Field Service Dispatcher to direct and control the Field Service Technicians to ensure an efficient, safe, and profitable operation by maintaining the highest quality of service to the customer. We are looking for a leader to help us continue to grow our business and continue to provide superior service for our customers.Responsibilities: Document incoming calls and assign (dispatch) jobs to field service technicians for external and internal customersServe as back up to dispatch supervisorReceive and document all field service requestsOpen/close work ordersRespond quickly and with urgency to emergency field service issuesPromotes a culture of safety within Ziegler and ensures policies and procedures are followed and understood for work performed on customer work sitesMonitor and organize all work-in-processFollow up with customers on the course of action and status of their repairsMonitor vehicle maintenance, inspections, and DOT requirementsProvide constant support within the department whenever neededKeep accurate records of preventative maintenance for rental and customer machinesProvide support for customers through phone calls, emails, or in personAble to listen to customer needs and help resolve issues; directs customers where to go if needed to escalate beyond field service departmentWork in a cooperative manner with team and superiorsQualifications:High School Diploma or GED required; 2-year technical degree preferred4+ years experience repairing and/or servicing equipment (heavy, ag, mining, etc)2-4 years of lead or dispatch experiencePersonal Attributes: Commitment/Dependability, Conflict Management, Customer Focus, Attention to Detail, Efficiency, TeamworkStrong communication and organizational skillsBasic computer skillsCommitted to serving our customers and developing a team with similar valuesMust demonstrate proven ability to provide outstanding, professional customer serviceTravel:Up to 10% travelMinimum Physical Requirements:Standing, walking, using hands, talking, hearingWorking Conditions are indoors. Noise level may be moderate at times.This

Job code: lhw-e0-85757022

Company Profile

Iowa State Job Bank

Contact Company

Local Information

Laugh while you Look

Sponsored Ads


  Job posted:   Tue Mar 13, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Assistant Field Service Dispatcher
job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.For more information about your equal employment opportunity rights and protections, click here and here.For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.For information about Pay Transparency NondiscriminationZiegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.

More Information »